Effective since: November 13 2025
INB MONITORING - FZCO (“I&B monitoring”, “we”, “us”, “our”) is committed to protecting your privacy. On this page, you can learn what information about you we collect while you interact with I&B monitoring and how we process the personal data you provide to us.
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why we collect your personal data;
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how we collect, use, and store your personal data;
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which rights relating to your personal data you have and how to exercise them;
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how we use cookies and other tracking technologies;
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how we share and disclose your personal data.
This Privacy Policy (“Policy”) applies between you and I&B monitoring. It describes how we handle the data you provide through our website https://www.inbmonitoring.com and web application https://inbmonitoring.net, including via contact forms, when you interact with us via our email addresses: info@inbmonitoring.com, dpo@inbmonitoring.net, support@inbmonitoring.net, feedback@inbmonitoring.net on our official social media accounts (e.g., LinkedIn), and when you use our SaaS monitoring platform available after account registration. The website and our SaaS monitoring platform are referred to collectively as the “Platform”.
When processing your personal data, I&B monitoring can play different roles under the General Data Protection Regulation (“GDPR”) and other applicable data protection laws and regulations. Depending on the factual circumstances, we may act as a data controller or data processor under the GDPR.
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You are a Website Visitor when you browse the website, interact with cookies and similar technologies, or contact us via website forms or email;
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You are a Customer when you register an account, manage a subscription, or otherwise use our monitoring services on the Platform, or communicate with us regarding those services;
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You are a Third Party when we process your personal data as a data processor on behalf of our Customer.
“data controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal data is processed;
“data processor” means the natural or legal person who processes personal data on behalf of the data controller;
“data subject” is a person who can be identified, directly or indirectly, by details like their name, identification number, location, online identifier, or factors related to their physical, physiological, genetic, mental, economic, cultural or social identity;
“GDPR” means the General Data Protection Regulation (Regulation (EU) 2016/679);
“personal data” means any information relating to you and helping identify you (directly or indirectly), such as your name, last name, email, location, etc;
“platform” means the I&B monitoring platform and related online services (dashboards, alerts, subscriptions) as described in the documentation;
“processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
We collect and process personal information in accordance with this Policy. We may collect your personal data through the website (including available contact forms), by email, through our official social media accounts, and when you register for and use the Platform.
We collect and process the following categories of personal data:
— Registration Information. When you create an account on the Platform, we collect your full name and email address.
— Authentication Token Information. When you sign up using OAuth (such as Google, GitHub, or Microsoft), we may receive your full name, email address and profile image where available.
— Account Data. When you set up your account, you can provide information about your account and company, such as the account name, company name and subdomain name.
— Contact and Support Information. When you contact us via email or through the contact form on the Platform for customer or technical support, we collect your email address and the content of your request, to the extent necessary to handle and respond to it.
— Configuration Information. Information you enter to configure monitoring in the I&B Configurator, such as monitored resources or services, thresholds, and dashboard settings.
— Monitoring Information. Information that the Platform collects from your connected infrastructure and generates as a result of processing, including metrics, alerts, and outage events.
— Payment Information. When you purchase a subscription, we may receive limited information related to your transactions, such as your subscription plan, billing cycle, payment status, and the last four digits of your card number, in order to maintain billing records and prevent fraudulent activity.
— Cookies Information. We may use cookies and other tracking technologies on our Platform to function correctly, for analytics, marketing activities, remembering your preferences, and for other purposes. Such use may involve the transmission of information from us to you and from you to a third-party website or us. To learn more regarding our use of cookies, please, read the “USE OF COOKIES” section of this Policy and our Cookies Policy.
— Automatically Collected Information. When you access the Platform, we may collect certain information about your device automatically (such as IP address, browser type, device type, etc.). We may use this information for technical administration of our Platform, analytics, research and development, monitoring and improving our Platform.
— Other Customer-Managed Information. We can have access to other data provided by our Customer for the performance of services to our Customer by us. In this case, the exact categories of personal data and the respective legal basis for processing is determined by the Customer.
We use the personal data we collect and process only for the purposes listed in this Policy. We may share personal data with third parties solely for the purposes listed herein.
We DO NOT sell your data.
We DO NOT use automated decision-making, including profiling, which produces legal effects concerning a data subject or similarly significantly affects a data subject.
We DO NOT intentionally collect and process the personal data of children and any sensitive personal data. Please, refrain from sharing your or third-party sensitive personal data.
We collect and process your personal data in accordance with the GDPR and other applicable data protection laws and regulations. The GDPR provides an exclusive list of lawful bases that allow us to process personal data. When we process your data, we rely only on the following:
We collect the information you choose to give us, and we process it under your consent. You may withdraw your consent to the processing of your personal data at any time.
You may withdraw your consent to the processing of your personal data by emailing us at dpo@inbmonitoring.net.
When you register an account, configure monitoring, or purchase a subscription, we process your personal data because it is necessary to perform the contract between you and us. Providing this data enables us to create and maintain your account and ensure that your subscription operates as expected. Where there is any doubt, we may also ask for your explicit consent before processing.
We process your personal data where necessary to fulfil our legal obligations, for example, in the context of accounting, tax, or responding to lawful requests from public authorities. If you exercise your rights under the GDPR or other applicable data protection laws and regulations, we may request certain information we already hold about you to verify your identity and ensure compliance with the law.
We process your personal data for the purposes of our legitimate interests, such as:
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preventing fraud,
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ensuring the security of our Platform, and
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providing you with a seamless user experience.
We only collect and use the strictly necessary data to achieve these purposes provided that your fundamental rights and freedoms are not overridden.
When acting as a data controller, we use your personal data for the purposes listed in the table below. For each purpose, we describe the types of personal data processed, the legal bases we rely on, the third parties with whom we may share personal data, and the source of such data.
Purpose of Processing | Types of Personal Data | Legal Grounds | Third-party Recipients | Source |
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Creating an account on the Platform | — Registration Information — Authentication Token Information | Performance of a contract (Art. 6(1)(b) GDPR) | Contractors | Customer |
Maintaining the account on the Platform (including ensuring availability and accessibility of account and preventing bugs) | — Registration Information — Account Data — Automatically Collected Information | Performance of a contract (Art. 6(1)(b) GDPR) | Contractors | Customer |
Communication with Customers and Website Visitors (responding to inquiries) | — Registration Information — Account Data — Contact and Support Information | Consent (Art. 6(1)(a) GDPR) Performance of a contract (Art. 6(1)(b) GDPR) | Contractors | Customer, Website Visitor |
Marketing (to suggest and notify you about the services of the Company and conduct other marketing activities) | — Registration Information — Account Data — Cookies Information | Consent (Art. 6(1)(a) GDPR) | Contractors | Customer |
Analytics and developing activities (for optimising and enhancing our services) | — Cookies Information — Automatically Collected Information | Consent (Art. 6(1)(a) GDPR) Legitimate interest (Art. 6(1)(f) GDPR) | Contractors | Customer, Website Visitor |
Payment processing (for subscriptions, invoicing and bookkeeping) | — Payment Information | Performance of a contract (Art. 6(1)(b) GDPR) | Contractors | Stripe, Customer |
Fraud prevention (including chargeback fraud) | — Registration Information — Account Data — Payment Information — Cookies Information — Automatically Collected Information | Legitimate interest (Art. 6(1)(f) GDPR) | Contractors | Stripe, Customer, Website Visitor |
Legal compliance | — Payment Information — Registration Information — Account Data | Legal obligation (Art. 6(1)(c) GDPR) | Contractors | Customer |
We may also process personal data as a data processor, at the request and pursuant to the instructions given by our Customer as the data controller. In such cases, the Customer determines the purposes and means of processing, and we act solely on the Customer’s instructions and in accordance with the Data Processing Addendum (DPA).
Purpose of Processing | Types of Personal Data | Legal Grounds | Recipients | Source |
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Provision of services | — Monitoring Data — Configuration Data — Other Customer-Managed Information | Determined by the Customer | As specified in the DPA | Customer |
When you visit our Platform, we can gather certain information through cookies. These cookies, for example, can help us understand your interactions with our Platform, enhance your browsing experience, improve our services, and conduct marketing activities. To learn more about the types of cookies we use and how you can customise your cookie preferences, please review our detailed Cookies Policy.
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy and to comply with applicable legal obligations.
Registration Information and Account Data are stored for 1 year after the service (trial or paid) is cancelled and no new subscription is purchased.
Configuration Data and Monitoring Data are stored for 1 month after the service is cancelled or payment is not received for a new billing cycle.
We store Cookies Information for the period specified in our Cookies Policy.
We may not delete or anonymise certain data if we are legally required to retain it (for example, for tax and accounting purposes).
We have implemented appropriate organisational, technical, administrative, and physical security measures designed to protect your personal data from unauthorised access, disclosure, use, and modification. We regularly review our security procedures and policies to consider appropriate new technology and methods.
We may share your personal data with other entities in accordance with the provisions specified hereafter.
At present, we do not share your personal data with any third parties acting as independent controllers.
There are many features necessary to provide you with our services that we cannot complete ourselves; thus, we seek help from third parties. We may grant some service providers access to your personal data, in whole or part, to provide the necessary services.
As part of our business operations, we may engage various specialists who may receive your personal data, including technical, sales, legal and marketing professionals, to provide you with better customer service. Collectively, these specialists are referred to in this Policy as Contractors.
We may transfer your personal data to countries outside the European Union (EU) and the European Economic Area (EEA) that are not deemed to provide an adequate level of data protection under Article 45 of GDPR (adequacy decision).
In such cases, we will ensure that appropriate safeguards are implemented in accordance with the GDPR to protect your personal data, in particular, the standard contractual clauses adopted by the European Commission. Where possible, we always enter into Data Processing Agreements (DPAs) and Non-Disclosure Agreements (NDAs) with these third parties to ensure that your personal data is adequately protected.
We put supplementary technical and organisational measures in place when transferring data outside the EU and the EEA. e.g. prior assessment of the service supplier’s reliability and personal data protection practices, encryption of the transferred personal data, prompt reacting to any threats to confidentiality, integrity and availability of the personal data, conducting transfer impact assessments (TIA) when necessary, etc.
This Policy applies only to our Platform. Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites or services and have no control over how they process personal data.
We strongly recommend that you review the privacy documentation of any third-party websites or services you visit before providing them with your personal data.
We manage official pages on social media platforms, including LinkedIn. We may collect information about you when you interact with our pages, for example by following our page, posting comments, or reacting to our content.
If you contact us through our social media accounts for assistance or to provide feedback about our services, we may collect the information you provide for communication purposes. The types of personal data we may collect in this context are described above in the “HOW WE USE YOUR DATA” section of this Policy.
Please note that social media platforms may independently process your personal data for their own purposes. We recommend reviewing the privacy policies of these platforms to understand how they process your personal data.
Our services are intended for general audiences and are not directed to children under the age of 18. By submitting your personal data to us, you acknowledge that you have reached the age of 18, and under the laws of your country of residence, you have all rights to provide us with your personal data for processing.
Under the GDPR, we do not knowingly collect any personal data from children under age of 16 (or a lower age if provided by EU member state law, provided that such lower age is not below 13 years).
If we learn we have collected or received personal data from a child, we will delete that information. If you have any reason to believe that a child has provided their personal data to us, please contact us at dpo@inbmonitoring.net.
You may exercise the following rights by submitting a data subject request at dpo@inbmonitoring.net.
Please note that we may need to confirm your identity to process your requests to exercise your rights under the GDPR. Thus, we may not be able to satisfy your request if you do not provide us with sufficient detail to allow us to verify your identity and respond to your request.
Right under the GDPR | Description | How to exercise it |
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Right to withdraw consent | You can withdraw your consent for data processing at any time. | You can submit a request. |
Right to be informed | You have the right to be informed about the collection and use of your personal data. | All information about our collection and use of your personal data is described in this Policy and the Cookies Policy. |
Right of access | You have the right to confirm whether your personal data is being processed by us and access such data, along with specific information. | You can submit a request. |
Right to rectification | You have the right to correct inaccurate personal data about you and to have incomplete personal data completed. | You can submit a request. |
Right to erasure | You have the right to have your personal data deleted without undue delay where one of the following grounds applies: — the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; — you withdraw consent to consent-based processing; — you object to the processing under certain rules of applicable data protection law; — the personal data have to be erased for compliance with a legal obligation in the European Union or an EU Member State law; — the personal data have been collected in relation to the offer of information society services referred to in Article 8(1); — the personal data have been unlawfully processed. | You can submit a request. |
Right to restriction of processing | You can limit the way in which we use your data where one of the following applies: — you contest the accuracy of the personal data; — processing is unlawful, but you oppose erasure; — we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defence of legal claims; — you have objected to processing, pending the verification of that objection. | You can submit a request. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: — with your consent; — for the establishment, exercise, or defence of legal claims; — for the protection of the rights of another natural or legal person; — or for reasons of important public interest. |
Right to data portability | You have the right to receive your personal data in a structured, commonly accepted, and machine-readable format and have the right to request that we transmit this data directly to another controller to the extent that the legal basis for our processing of your personal data is your consent or performance of a contract and the processing is carried out by automated means. | You can submit a request. |
Right to object | You have the right to object to our processing of your personal data at any time to the extent that the processing is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. Also, you have the right to object to our processing of your personal data for direct marketing purposes (including profiling). | You can submit a request. |
Right not to be subject to a decision based solely on automated processing, including profiling | This right restricts us from making solely automated decisions, including those based on profiling, which produce legal or other significant effects for data subjects. | We DO NOT use automated decision-making and profiling. |
Right to lodge a complaint | You have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data violates the requirements of the GDPR. | You can submit the complaint in the EU member state of your place of habitual residence or to the data protection authority stated in this Policy. |
Right to compensation | Any person who has suffered material or moral damage as a result of a violation of GDPR requirements has the right to receive compensation from the controller or processor for the caused damage. | Court proceedings for exercising the right to receive compensation shall be brought before the courts competent under the law of the EU Member State referred to in Article 79(2). |
We encourage you to reach out to us initially with any concerns you may have regarding the processing of your personal data. You may use the following email to address your inquiries: dpo@inbmonitoring.net.
You have the right to lodge a complaint about our use of your personal data with a data protection authority. For more information, please contact your national data protection authority. We will cooperate with the appropriate governmental authorities to resolve any privacy-related complaints that cannot be amicably resolved between you and us. You can find a full list of EU supervisory authorities through this link.
We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to dpo@inbmonitoring.net.
We may update this Policy from time to time to reflect changes in our services, technologies, or legal requirements. Any changes will be published by posting a revised version of this Policy on our website.
We encourage you to review this Policy periodically. Where possible, we will provide advance notice of material changes by indicating the effective date of the new version. If you continue to use the Website or the Platform after the updated Policy takes effect, you will be deemed to have accepted the changes.
If you have a question related to this Policy, our data processing activities, or your data subject rights under the GDPR and other applicable data protection laws, you can use the following details to contact us:
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Our company: INB MONITORING - FZCO
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Our address: Office B132-W, Techno Hub 2, Dubai, The United Arab Emirates
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Our email: dpo@inbmonitoring.net